Answers to Five Common CPanel Questions

To help beginning webmasters with CPanel, we have compiled a list of five common CPanel questions, complete with answers.

Can I have more than one username?

Unfortunately for some, the answer is no. CPanel only allows one login per CPanel account. In most cases, this is not an issue. For others, they may need to provide access for a developer and do not want to give out their primary login. If you need to provide access for a developer, we have an article that will help you out.

The Service Status page shows my disk is almost full but I don’t have many files. What’s going on?

Some installations of CPanel provide a link to view the service status of the server. What you’re seeing on this page is not your account, but the server as a whole. This confuses people at times because it can appear that you are using a massive amount of resources when you aren’t.

On a shared hosting account, always remember that this service status page is reading the whole server, which includes a few hundred other accounts as well. If you do notice that the disk is beginning to fill up (in the upper 90s), let your web host know. They may already be aware of the situation, but it doesn’t hurt to make sure.

Why does CPanel show one version of PHP when I’m using a switcher to use a different one? Is it broken?

No, CPanel is not broken. What you’re seeing on the sidebar of CPanel is the default version of PHP that is loaded on the server. Some web hosts allow PHP version switching so¬†you to run a different¬†version of the popular scripting language. Since CPanel is reading the server version, it will not reflect the same version you are using if you’ve switched.

To determine which version you are using, as well as much more about it, follow this easy 4 step tutorial to get information on your version of PHP.

AWStats says “There are no domains which have awstats stats to display.” Why?

If AWStats has not yet been activated, or was activated within the last 48 hours, you will see this message when trying to view the statistics page. To enable AWStats, click the “Choose Log Programs” icon.

To enable AWStats for every domain CPanel is controlling (including addon domains and subdomains), click the checkbox next to the AWStats column title. To enable AWStats for individual domains, click the checkbox for that domain under the AWStats column.

You can also activate any other statistics programs that your web host offers. AWStats can take up to 48 hours to begin showing statistics. Other programs offered will likely have a similar wait time while information is being gathered.

How do I start over?

Unfortunately there is no simple one click “reinstall” option for a CPanel account. If you would like to start your CPanel account over, you will need to remove all data that you no longer want. Below is a list of ways to remove various information.

Softaculous Applications

  • Click the Softaculous icon in CPanel under the Software/Services section.
  • In the top right corner, click the All Installations icon (it looks like a filing box).
  • Under the Options column, put a checkmark in the box next to each entry.
  • At the bottom, select Remove in the select box and hit Go.
  • Hit OK on the warning popup box. Softaculous will now remove every installation that was checked. This includes any Softaculous created files, databases and database users.


  • Click the Email Accounts icon under the Mail section.
  • Click Delete next to the email address you want to remove. Confirm that you want to remove the email account by clicking the Delete button that appears.
  • Repeat this for each address you want to remove. This will delete the address and all email for that address.


  • Click the MySQL Databases icon under the Databases section
  • Click the Delete Database link beneath Actions to remove a database.
  • Confirm that you want to remove the database. Repeat for each database you would like to remove.
  • Under Current Users, click the X icon under Delete for each user you would like to remove.


  • Click File Manager under the Files section.
  • If the File Manager Directory Selection popup comes up, select Web Root and Show Hidden Files. Hit Go.
  • On the secondary navigation (below the primary navigation, such as New File through Compress, and above the main area of the File Manager), click Select All. This will highlight all files and directories in your public_html directory.
  • On the primary navigation, click Delete. Confirm that you want to remove the files and directories.

[box color=”light” ]This will remove every file and directory under public_html recursively, so any files and directories under directories in public_html will also be removed.[/box]

There are more features of CPanel and your hosting account that you can remove and reset, but these are the core parts that are typically needed to be reset. If you need to reset your DNS, you can do so under Advanced DNS Zone Editor. I caution you not to modify your DNS if you don’t know what you’re doing, as this can cause issues with incoming traffic.

Have a question about this list? Post it in the comments section below.

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